Launched by Aspire Global International Ltd. in 2020, HeySpin Casino is one of the latest casino entries into the UK iGaming market. It has many attractive features that help it capture the hearts of gamblers in the country.
It is an online casino that features two gambling licenses from reputable gambling authorities, United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority. This was more than enough for players to trust that its library is filled with the best online slots UK along with many others like poker, baccarat, roulette, and live dealer games.
Despite being relatively new in the UK gambling market, HeySpin was able to stand its ground to compete against reputable gambling platforms for a share in the industry. It has been able to attract tons of players into its platform and has retained most of them with its various perks of bonuses, promotions, loyalty programs, and library of games from leading software providers in the industry.
However, in the casino world, the responsibility of amassing fame usually comes with the ever-present complaints from players who has stumbled on issues with the growing online casino. This is the same for HeySpin Casino, it has managed to deal with its fair share of complaints without hassle, and it has also had to close accounts that violates its terms and conditions.
If your account with HeySpin has been flagged with restriction, you’ve probably done something wrong. In this article, however, we will list out a few violations HeySpins may restrict your account for, and how to unlock it.
HeySpin Casino Account Restriction: What You Should Know
Experiencing an account restriction at HeySpin Casino can be concerning, but it’s a common occurrence with online gambling platforms that implement strict security measures and terms of service. Accounts may be restricted for various reasons, and resolving these issues often requires understanding the root cause and following the correct steps. Here’s a detailed breakdown of potential issues and solutions for regaining access to your HeySpin account.
Incomplete KYC Verification
Know Your Customer (KYC) verification is a regulatory requirement that online casinos must follow to prevent fraud, money laundering, and identity theft. If you haven’t completed the KYC process by submitting the necessary documentation, your account may be restricted until the verification is completed.
How to Fix: To unlock your account, you’ll need to provide the requested documents to HeySpin Casino’s customer support. Typically, this includes:
• A valid photo ID (e.g., passport or driver’s license)
• Proof of address (e.g., utility bill or bank statement)
• Payment method verification (e.g., a photo of the card used for deposits)
Ensure that all documents are clear and up-to-date, as discrepancies can cause delays in the verification process.
Abusing The Bonuses & Promotions
HeySpin Casino, like most platforms, enforces strict rules on how bonuses are claimed and used. Common violations include creating multiple accounts to claim bonuses multiple times or failing to meet the required wagering conditions. If the casino detects bonus abuse, they may restrict your account pending further investigation.
How to Fix: If you believe your account was restricted due to an error or misunderstanding, you should contact customer support. Provide any relevant evidence that shows your compliance with the bonus terms. If the issue was unintentional, be transparent with your communication, as the casino may lift the restriction after reviewing your case.
Using Duplicate/Multiple Accounts
Creating multiple accounts, even by accident, violates the terms and conditions of HeySpin Casino. Duplicate accounts can be flagged as fraudulent activity, especially if bonuses were claimed on both accounts or there were attempts to exploit promotions. This is a common reason for account restrictions.
How to Fix: If you’ve unintentionally created duplicate accounts, it’s essential to reach out to customer support immediately. Explain the situation clearly and request that the accounts be merged or that the duplicates be closed. The casino is often willing to resolve the issue if the action wasn’t deliberate or malicious.
GamStop Self-Exclusion
If you’re registered with GamStop, the UK’s nationwide self-exclusion program for gambling, your account at HeySpin Casino will automatically be restricted. This is a safeguard implemented by all UK Gambling Commission (UKGC)-licensed casinos to protect players who have opted to self-exclude from gambling activities.
How to Fix: If you’re on the GamStop list, you won’t be able to access your HeySpin Casino account until the self-exclusion period ends. If you wish to gamble again before that time, you may explore non-GamStop casinos that are not restricted by the UKGC’s rules. However, it’s essential to ensure these alternative platforms are legitimate, licensed, and secure.
Conclusion
Account restrictions at HeySpin Casino are typically implemented for security, regulatory compliance, or policy violations. While these situations can be frustrating, they are usually resolved by contacting customer support and addressing the issue. Always ensure that you adhere to the casino’s terms and conditions and responsible gambling practices to avoid future complications. By maintaining transparency and staying informed about the rules, you can enjoy a smooth and uninterrupted gaming experience.